Terms of use

This website, and any related links or domains (the "Website"), is published and maintained by Fleury Michon America Inc. ("hereinafter Fleury Michon", "we", "our", or “Company”). When you access, browse or use the Website, or when you use any function of the Website, you accept and agree, without limitation or restriction, to comply with the terms and conditions set out below (the "Conditions of use ").

 

IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS OR THE PRIVACY POLICY, YOU SHALL NOT USE THE WEBSITE.

 

1.    AVAILABILITY OF SERVICES

1.1  Our Website is intended for residents of Quebec and Ontario ("Served Territory") only. We do not accept orders from outside the territory served.

 

2.    ELIGIBILITY TO USE THE SERVICES

2.1  By using the Website, you represent and warrant the following: a) you are eighteen (18) years of age or older, b) you are a permanent resident of Canada, c) you have all the power and authority to accept these Conditions of use.

 

3.    RIGHTS

3.1  All rights, title and interests relating to the Website and the services provided through the Website are and remain the exclusive property of Fleury Michon America Inc. and its licensors. The Website and the services provided through the Website are protected by copyright laws, trademarks and other national and foreign intellectual property laws. You may not reproduce, modify, distribute, sell, transfer, publicly display, publicly perform, transmit or otherwise use or commercially exploit the Website, or create derivative works therefrom.

 

4.    ORDERS

4.1  Our Website does not require any subscription or creation of customer accounts to make a purchase.

4.2  You must make sure that the contents of the basket correspond to your order and fill in all the fields before proceeding to payment. No changes can be made when your order is placed. If you want to use a promo code, you must enter it in the indicated box before proceeding to payment.

4.3  It is no longer possible to change the content of the order or the delivery address once the order has been paid for.

 

5.    CANCELLATIONS

5.1  An order cancellation request can be made 24 hours after payment of the order. The cancellation request must be made by email to the following address: onlineorders@fleurymichon.ca.

5.2  Cancelled orders are refundable at 75% on the credit card used during the transaction.

5.3  Cancellation request sent on Friday after 4:00 pm will be processed the following Monday.

 

6.    DELIVERIES

6.1  Fleury Michon orders are shipped and delivered by subcontracted delivery partners. The delivery times required by these companies are 24 to 48 hours after picking up packages from our warehouse. 

6.2  Orders sent on Wednesday after 3:00 pm will be delivered on Saturday (if located in the applicable zone) or the following Tuesday.

6.3  Deliveries are made between 8:00 am and 9:00 pm from Tuesday to Saturday * with the exception of statutory holidays. *Saturday delivery is available in certain areas only.

6.4  The package is delivered directly to the door which corresponds to the delivery address indicated by the customer when ordering and does not require any signature.

6.5  Our shipping packaging is designed to keep our products cool for up to 30 hours after shipping. After this period, Fleury Michon can no longer guarantee the freshness of the products. It is the customer's responsibility to collect their order before 6:00 p.m. at the delivery address on the scheduled delivery day.

6.6  Fleury Michon and its subcontractors disclaim all responsibility in the event of theft after the order has been delivered. The customer consents to the order being left without a signature and without notification to the address indicated.

 

7.    DELIVERY ISSUES

7.1  In the event of a delivery problem, the customer must notify Fleury Michon customer service by email or by telephone without delay at the following address: onlineorders@fleurymichon.ca or by telephone at 1 800 563-3582.

 

8.    REFUNDS

8.1 A full refund (100%) or a replacement of the order will be made on the credit card used during the purchase in the following situations: undelivered package and damaged package.

8.2  No reimbursement will be made on the pretext of a dish that does not correspond to the customer's taste.

8.3  Fleury Michon reserves the right to investigate the complaint before making a refund or replacing the order.

 

9.    ALLERGIES AND FOOD RESTRICTIONS

9.1  Our products are manufactured in an establishment that complies with the certifications and food safety standards imposed by the Government of Canada (under the inspection of the Canadian Food Inspection (CFIA)). Our factory applies strict allergen control measures and recognized protocols.

9.2  It is the customer's responsibility to read the list of ingredients and allergens present in each product before purchasing and consuming them.

 

10.PAYMENTS

10.1  We accept credit card payments only. Information is sent to Stripe including information that is required to complete the payment, such as the total amount or billing information. Please read Stripe's privacy policy Stripe here. All prices are in Canadian dollars. We reserve the right to change the prices at any time.

 

11.SPECIAL OFFERS AND PROMOTIONAL CODES

11.1  A special offer and / or a promotional code may not be copied, reproduced, distributed or published directly or indirectly in any form whatsoever or stored in a collection system data without obtaining our prior written authorization.

11.2  We reserve the right to withdraw or deactivate any special offer and / or promotional code at any time and for any reason.


12.PRIVACY POLICY AND PROTECTION OF INFORMATION

12.1  Fleury Michon takes the necessary security measures to keep your personal information confidential and to use it for the sole purpose of concluding the transaction.

 

13.LIMITATION OF LIABILITY

13.1 ALTHOUGH FLEURY MICHON DOES ITS BEST SO THAT THE INFORMATION ON THIS WEBSITE IS ACCURATE, THIS WEBSITE IS PROVIDED BY FLEURY MICHON ON AN "AS IS" AND "AS AVAILABLE" BASIS. FLEURY MICHON MAKES NO REPRESENTATION OR GUARANTEE OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS WEBSITE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FLEURY MICHON MAKES NO WARRANTIES AND CONDITIONS OF ANY KIND, EITHER LEGAL, EXPRESS OR IMPLIED (INCLUDING THE WARRANTIES AND CONDITIONS OF MERCHANTABILITY, QUALITY OR ACCURACY OF INFORMATION FOR A PARTICULAR PURPOSE AND THE ABSENCE OF COUNTERFEIT) IN CONNECTION WITH THIS WEB SITE OR ITS CONTENT. WITHOUT RESTRICTING TO THE GENERAL APPLICATION OF THE PREVIOUS PROVISIONS, FLEURY MICHON MAKES NO WARRANTIES AND CONDITIONS, LEGAL, EXPRESS OR IMPLIED, FOR ANY SERVICE PROVIDED ON THIS WEBSITE AND THE FACT THAT THIS WEBSITE WILL BE : WITHOUT INTERRUPTION,  FREE OF VIRUSES, FREE OF ERRORS, AVAILABLE, RELIABLE, OR COMPLETE. BY USING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU ARE USING IT AT YOUR OWN RISK. THIS DISCLAIMER IS AN ESSENTIAL PART OF THIS AGREEMENT.

13.2  Under no circumstances and by virtue of any theory based on LAW or EQUITY, whether in the tort, extra-contractual ,contractual,  strict liability or other area, FLEURY MICHON and ITS AFFILIATES, as well as, respectively, their employees, administrators, members of management, agents, licensors or suppliers can be held responsible towards you or towards a third party for direct, indirect or consecutive , special, incidental, punitive damages or  losses of any kind including, without limitation :1) use of this Website or inability to use it; 2) the content or material downloaded from this Website, and the links provided on this Website; and 3) to any operation carried out on this Website.

13.3  TO THE MAXIMUM OF THE MEASURES PERMITTED BY APPLICABLE LAW, LIABILITY FOR A DEFECTIVE PRODUCT IS LIMITED TO THE REPLACEMENT OF THIS PRODUCT, TO THE REFUND OR TO A CREDIT AS THE CASE MAY BE.

 

14.INDEMNIFICATION

14.1  You agree to defend, indemnify and exonerate Fleury Michon from and against all losses, lawsuits, claims, damages, costs and expenses, including legal fees and payments of indemnity, in direct connection or related to your use of this Web site or any violation of the conditions mentioned herein.

14.2  This agreement is governed by the laws of Quebec and any dispute is subject to the jurisdiction of Quebec, district of Montreal.

 

CONTACT US

For general questions, for information on invoicing, as well as orders, write to the following address: onlineorders@fleurymichon.ca.

 

Fleury Michon

26 J-Marc-Séguin Street

Rigaud (Quebec)

J0P 1P0 Canada

 

Telephone: 1 800 563-3582

General information: info@fleurymichon.ca

Information related to the online store: onlineorders@fleurymichon.ca