Frequent questions

  • Costco available products
  • Online store products

Costco available products

Can I freeze your products?

Our products can be frozen before the expiry date and kept at -18°C for two months. The taste and texture might be affected. Do not refreeze once thawed.

Where can I find your products?

Our products are available at Costco warehouses located in Quebec, Ontario, Maritimes and Canada West. To find a Costco warehouse near you, visit our Find Us page.

How come your products stay fresh without preservatives?

Nos produits se conservent plus longtemps, et ce malgré l’absence d’agent de conservation, grâce à un procédé breveté de pasteurisation visant à éliminer les bactéries en chauffant les aliments dans de l’eau bouillante. Le procédé est semblable à celui utilisé pour le lait et les conserves.

Should I keep your products in the refrigerator or the freezer?

Our products are pasteurized (fresh). It is necessary to keep them in the refrigerator.

Can I reheat my meal without a microwave?

Aucun problème ! Il suffit de déposer le contenu de la barquette dans un plat allant au four conventionnel. Veuillez noter que le temps de chauffage sera plus long qu’au four à micro-ondes.

Online store products

Do you have points of sales?

Our products are only available online. It is not possible to pick up an order at our product plant.

What is the minimum purchase?

The minimum purchased is $60.00.

Do you offer delivery everywhere in Quebec, Ontario and the rest of Canada?

Unfortunately, no we don’t. You can see the areas served here

What is the shelf life of the products after thawing?

Our products must be consumed 72 hours maximum after thawing.

Do I have to create a customer account in order to make a purchase?

Our website does not require any subscription or creation of customer accounts to make a purchase.

I have allergies, what should I do?

Our products are manufactured in an establishment that complies with the certifications and food safety standards imposed by the Government of Canada (under the inspection of the Canadian Food Inspection (CFIA)). Our factory applies strict allergen control measures and recognized protocols.

It is the customer's responsibility to read the list of ingredients and allergens present in each product before purchasing and consuming them.

I didn’t receive my order!

In the event of a delivery problem, the customer must notify Fleury Michon customer service by email or by telephone without delay at the following address: onlineorders@fleurymichon.caor by telephone at 1 800 563-3582.

A full refund (100%) or a replacement of the order will be made on the credit card used during the purchase in the following situations: undelivered package and damaged package.

I forgot to add an item to my order. What can I do?

If you forgot to add an item, you need to place a second order. It is no longer possible to change the content of the order or the delivery address once the order has been paid for.

Where can I find the ingredient list and nutritional values of the products?

The ingredient list and nutritional values are available on printed papers inside the delivery box of your order. The allergen list is available on our website.

How can I use a promo code?

Before proceeding to check out, add the promo code in the rectangle « Promo Code ».

My package was delivered damaged and/or not frozen.

Our shipping packaging is designed to keep our products cool for up to 30 hours after shipping. After this period, Fleury Michon can no longer guarantee the freshness of the products. It is the customer's responsibility to collect their order before 6:00 p.m. at the delivery address on the scheduled delivery day.

A full refund (100%) or a replacement of the order will be made on the credit card used during the purchase in the following situations: undelivered package and damaged package.

Do you make customized meals?

Unfortunately, we do not offer the custom meal option.

What are the payment methods?

We accept credit card payments only.

Where are your products prepared?

Our production plant is located in Rigaud (Quebec).

Can I cancel my order?

An order cancellation request can be made 24 hours after payment of the order. The cancellation request must be made by email to the following address:

Cancelled orders are refundable at 75% on the credit card used during the transaction.

What are the delivery hours/days?

The orders are shipped and delivered by subcontracted delivery partners. The delivery times required by these companies are 24 to 48 hours after picking up packages from our warehouse. Deliveries are made between 8:00 am and 9:00 pm from Tuesday to Saturday * with the exception of statutory holidays. *Saturday delivery is available in certain areas only.

Do I have to be home for the delivery?

It is not necessary to be at home on the day of the delivery. The package is delivered directly to the door which corresponds to the delivery address indicated by the customer when ordering and does not require any signature.

What internet browser should I use?

The most compatible browser is Google Chrome.

The site is also compatible with all other browsers as long as they are up-to-date.

Please note that Internet Explorer is no longer supported as it is becoming obsolete by Microsoft.